No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments all major credit and debit cards such as Mastercard, VISA and American Express.
Yes, you can easily cancel or modify your order as long as it has not yet been shipped.
If your order has already been shipped, please contact our customer service team by phone or email. Our team is here to assist you and will do their best to resolve any inquiries promptly.
You can use your discount code by entering it in the promo code field at checkout. Simply type or paste your code into the designated box, and the discount will be applied to your order total before completing the purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We prioritize fast and reliable delivery, shipping orders placed before 11 AM the same day for overnight delivery.
To ensure freshness, we use state-of-the-art insulated boxes packaging, guaranteeing your meat arrives in perfect condition, ready to elevate your meals.
Our premium meats are carefully vacuum-sealed to preserve freshness. They are then packed in insulated, temperature-controlled packaging with ice packs to ensure they remain fresh and cold throughout transit.
While we make every effort to deliver on time, occasional delays may occur due to unforeseen circumstances. If your order arrives late, please inspect the contents immediately. If the meat is not in ideal condition, contact our customer service team, and we will make it right.
When your order arrives, place the meats in your fridge or freezer as soon as possible. Refrigerated meats should be consumed within 14 days, while frozen cuts can be stored for several months without losing quality.